A Smart City marks a new era where everyone and everything is connected through the use of digital technologies. It comes with the strong promise: to enhance performance and wellbeing, reduce costs and resource consumption, and create more active engagement with its citizens. In the world of opportunities opened up by this futuristic scenario, it is easy to get lost in the “tech” talks and forget that cities are fundamentally about people.
During our May event, we put on ’Service Design glasses’ and engaged to understand the human experience of Smart Cities. We explored the aspects that enable a successful collaboration between government, businesses and citizens by examining the current Smart City projects in the Netherlands.
Our guest speakers were extremely diverse—spanning from academia to industry—to ensure a broad perspective on the topic. The talks and a few cool smart devices demonstrations warmed us up for an interactive session where everyone was invited to make a contribution. All these, with some drinks included, of course!
The event was co-organised together with Hogeschool Rotterdam.
Frank is a project manager at the Digital Urban Development unit at the City of Rotterdam. He is actively involved in a number of community initiatives, to name just a few, as a Board Member of Rotterdam Internet Valley start-up accelerator and a Chairman of WVZ, one of the largest swimming clubs in the Netherlands.
Ingrid is an associate professor of design techniques at the IDE faculty of Delft University of Technology, and a research professor of human-centred ICT at Creating 010. Since 2010 she collaborates as an expert of experience-driven innovation, Internet of Things and Smart Cities with the European Commission. Her current focus is on transformative and social design, especially applied to the urban environment. She is developing methods stressing human values, social interaction and user involvement, crossing boundaries of urban design and government.
Bram is a strategist at Alliander, an energy provider company, realizing new smart city concepts and ecosystems in the Amsterdam Metropolitan Area through the Amsterdam Smart City platform. Their focus lays on public-private stakeholder collaboration, growing existing projects into replicable concepts, mostly with energy or bottom-up related concepts and challenges in the metropolitan area. Bram will share some of the projects that have been successfully facilitated by the platform so far.
Friso is a head of marketing communication at Nuon, a utility company that provides electricity, gas, and heat in the Netherlands, Belgium, and the United Kingdom. Nuon is one of the initiators of the West Orange project, where 400 households in Amsterdam tested a new innovative energy management system. Friso, who had worked as a global head of brand identity at Vodafone, an international design manager at Heineken and designer at Philips Design prior to joining to Nuon, will present some of their smart city projects.