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Rotterdam Service Jam 2015

A service Jam is a cooperative gathering of people interested in a design-based approach to creativity and problem solving, and of course in service design.  It is there to encourage experimentation and innovation – participants come together without a team, without an idea and are given a subject or theme to incorporate in their new-to-the-world design while meeting new people.


Karan Shah

Karan is a business oriented and design led strategist, researcher and evangelist. Over the years, he has worked with several companies across the Netherlands, Germany and India that balance strategic business considerations with service design thinking to shape experiences that win. Currently, he is consulting as an Innovation Strategist with Robert Bosch GmbH in Stuttgart and collaborating with the Maastricht University to setup the Business Intelligence and Smart Services (BISS) institute in Heerlen.

Manuela Procopio

Manuela is a trend analyst and researcher as well as a facilitator in Service Design processes. She is co-founder of We Push, an initiative that connects Barcelona, London and Bogotá focused on applying trends as drivers of innovation strategies. She is initiator of _coworkshops, a training concept based on group dynamics, co-creation techniques and fast prototyping of ideas and services. Manuela is the Managing Director of the “Management for Creative Industries” School at IED (Istituto Europeo di Design) in Barcelona.

Ada van Dijk

Ada was educated in the visual arts and worked in the financial industry for 24 years. Last year she received a Masters degree in which she specialised in Integrated Design on time banking for complementary pension provisions. She is now seeking opportunities to explore and to implement time-based saving and payment services in the field of pensions and health insurance.


Mark Hartevelt

Mark Hartevelt is innovation professional, driving business innovation through a design approach. Over the years with Philips, Mark has developed a diverse background in product innovation, service development for products, corporate innovation programs and design competence development. He has a passion about solutions that enable people to better manage their own health and wellness: to be fitter, to better revitalize, to better deal with chronic conditions and… to be more in control. Recently Mark also started an MBA at the Tilburg University.

Jeroen Veenenbos

Jeroen Veenenbos is a business developer at theErasmus Centre for Entrepreneurship, where he heads up the Get Started programme, an intense, ongoing ten week programme to empower ambitious, first-time start-up entrepreneurs to turn their ideas into a business. He’s also involved with Get in the Ring, the Olympics for Startups, a global startup competition with events in over 64 countries and more than 3000 startups competing. He graduated cum laude from the Rotterdam School of Management with a degree in Organizational Change & Consulting.

Lavrans Lovlie

Lavrans Løvlie is the co-founder of the service design firm live|work. Here since 2001 Lavrans has been lead designer on service innovation projects for Sony Ericsson, Sony, Aviva/Norwich Union, the BBC, airport operator BAA, the Norwegian Knowledge Centre for Health Services, the UK Design Council, Orange, Vodafone, Mustad, Fast, the Interactive Institute in Sweden as well as UK regional development agency ONE North East. Lavrans has also served on the committee responsible for the new British Standard for Service Design. During the last years, Lavrans has lectured and run seminars at the Interaction Design Institute Ivrea (Italy), Köln International School of Design (Germany), Oslo School of Architecture (Norway), University of Art and Design Helsinki (Finland), the Estonian Academy of Arts and Cranfield School of Management (UK). He co-authored the book Service Design – From Insight to Implementation.

Bastiaan Kalmeyer

Bastiaan Kalmeyer  is co-founder ofInstability.We.Trust andFuture Grounds together with Chantal Schoenmakers. IWT is a future oriented creative firm in its broadest form, offering services in the fields of spatial design, strategy and creative advisory based in Rotterdam. With a background in urbanism, architecture and design, its products result in buildings, master plans, cultural advisory, identity studies, exhibitions, interiors and brand strategies. Future Grounds is an explore lab running educational programs, set to investigate our changing habitats with human, natural and artificial systems through the lense of new and upcoming technologies. He is an invited speaker at a.o. Studio-X / Columbia University and the Eyebeam Institute in New York, Delft University of Technology in the  Netherlands, Central Academy of Fine Arts (Cafa) in Beijing and the Royal College of Art (RCA) in London.

February 28 2015


Start: February 28, 2015 @ 15:00
End: March 1, 2015 @ 22:00
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Website: Visit Event Website


Livework Studio

Delftseplein 30, 14th Floor
Rotterdam, 3013 AA Netherlands

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  • DAY1: Introduction and Team Formation
  • DAY2: Idea Generation and Prototyping
  • DAY3: Validation and Final Presentations


Engage Rotterdam